Support and Data Deletion
Need help?
Email us at team@kingdomquestbible.com. We usually reply within 2 business days.
Common questions
How do I cancel my subscription?
Go to your Apple ID settings (iPhone or iPad) or the Google Play app (Android), then Subscriptions, then Kingdom Quest Bible. Deleting the app does not cancel it.
How do I get a refund?
Refunds are handled by Apple or Google. Request one through Apple or your Google Play order history.
My child’s progress disappeared.
Make sure you’re signed in to the same parent account. If it’s still missing, email us with the account email.
Delete your data
You can delete your child’s information or your whole account at any time.
In the app
- Open Kingdom Quest Bible and go to the grown-ups area (you’ll pass a quick parent check).
- Tap Settings.
- Choose Revoke consent to delete your child’s profile and progress, or Delete account to delete everything.
- Enter your password to confirm.
On the web
Don’t have the app? Request account deletion here. We’ll email a confirmation link to the address on your account.
By email
Send a request from the email on your account to team@kingdomquestbible.com with the subject “Delete my data.” Tell us whether you want to delete your child’s profile or the whole account.
What happens next
- Your child’s profile or your account, including names, avatars, and reading progress, is deleted within 30 days, including from backups.
- We may keep limited records, like purchase history, when the law requires it.
- Deleting your account does not cancel a subscription through Apple or Google. Cancel that separately.